At Somila Naturals, we strive to provide high-quality handmade beauty products. We want you to be fully satisfied with your purchase. Please take a moment to review our refund policy.

1. Returns & Refunds

We offer a 7-day return policy on most of our products, starting from the date of purchase. If you’re not completely satisfied with your purchase, you may return the product for a full refund or exchange, subject to the following conditions:

• The product must be unused, in its original packaging, and in resellable condition.
• Returns must be initiated within 7 days from the date of delivery.
• Proof of purchase is required for all returns and refunds.
• Any shipping or handling fees are non-refundable unless the return is due to an error on our part.

2. Non-Refundable Items

Some items are not eligible for returns or refunds, including:

• Gift cards or vouchers
• Opened or used products for hygiene and safety reasons

3. How to Request a Refund

To request a refund, please contact our customer support team at queries@somilanaturals.com with the following details:

• Order number
• Reason for return or refund request
• Photos of the product (if applicable)

Our customer service team will guide you through the return process and confirm the status of your refund.

4. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to the original payment method within 5 business days.

5. Exchanges

If you wish to exchange a product, please follow the same steps as a return. Exchanges will be processed based on stock availability. If the product you want to exchange is out of stock, we will offer a full refund instead.

6. Shipping Costs

You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to reach out to us at queries@somilanaturals.com.