At Somila Naturals, we are committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website https://somilanaturals.com and interact with our services.

1. Legal Basis for Processing Data

We process your personal information lawfully under POPIA based on:

• Your consent (e.g., signing up for newsletters or marketing communications).

• Contractual necessity (e.g., processing orders and payments).

• Legal obligations (e.g., tax and financial regulations).

2. Information We Collect

We may collect the following types of information when you use our website:

• Personal Information: Name, email address, phone number, billing and shipping address, and payment details.

• Order Information: Products purchased, transaction history, and order details.

• Account Information: If you create an account, we collect login credentials and preferences.

• Communication Data: Messages, inquiries, and feedback submitted through our contact forms or customer support channels.

• Usage Data: IP address, browser type, device information, and website activity (collected through cookies and similar technologies).

3. How We Use Your Information

We use the collected data to:

• Process and fulfill orders.

• Provide customer support.

• Improve our website, products, and services.

• Send promotional emails, special offers, or updates (you can opt out at any time).

• Prevent fraud and enhance security.

• Comply with legal obligations under POPIA.

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party companies that help us with payment processing, order fulfillment, shipping, and website analytics.

• Legal Authorities: When required by law or in response to legal requests.

• Cross-Border Data Transfers: If we store or process your data outside South Africa, we ensure that adequate protection measures are in place in compliance with POPIA.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission or storage method is 100% secure.

6. Your Rights Under POPIA

Under POPIA, you have the right to:

• Access, update, or delete your personal information.

• Object to the processing of your data.

• Withdraw consent for marketing communications.

• Lodge a complaint with the Information Regulator of South Africa if your rights are violated.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze website traffic, and provide relevant ads. You can manage your cookie preferences through your browser settings.

8. Data Breach Notification

If a data breach occurs that compromises your personal information, we will notify affected individuals and the Information Regulator of South Africa as soon as reasonably possible, in compliance with POPIA.

9. Information Officer Contact Details

In accordance with POPIA, we have appointed an Information Officer responsible for compliance and handling data-related requests:

Information Officer: Shiloh Jara
Email: shilohjara@somilanaturals.com
Phone: +27 81 045 0580

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Somila Naturals
Email: info@somilanaturals.com
Phone: +27 68 236 6663
Website: Somila Naturals

By using our website, you consent to the terms outlined in this POPIA-compliant Privacy Policy.